We are pleased to announce an important addition to your Guardian-IPCO Water Treatment service package. Beginning in January, 2001, we implemented The Guardian Shield Program. This highly responsive quality assurance program complements the efforts of our field personnel to provide our clients with the ultimate in water treatment services by calling attention to potential problem situations and formulating rapid resolutions.

Your service representative analyzes water samples and logs pertinent operational criteria during each service visit. The data is entered into The Analysis Pad™ software program and a comprehensive service report is generated on site at that time. This information is subsequently transferred to our TAP database for storage.

Should a control parameter fall outside its target range on multiple occasions, the software program will “red flag” it for investigation by our technical service staff consisting of AWT Certified Water Technologists and key management personnel.

The Certified Technologist and your service representative will develop an action plan to correct the parameter and will communicate with operating personnel exactly what needs to be done. Once the action plan is implemented, a follow-up service visit will be scheduled to confirm the correction has been made.

The Guardian Shield Program covers you with an additional layer of service to insure potential problems do not become real problems.

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